Returns and Refunds Policy
Last updated: April 10, 2023
- Product Returns and Exchanges
10.1 If, for any reason, you are not satisfied with the product you purchased, you can return or exchange it within 15 days from the date of receipt of the order. This applies to customized products with a predefined design that is displayed on the site;
10.2 The product can only be returned if it is in the same condition in which we delivered it. It must be unworn and the material or customization must not be damaged;
10.3 If the package brought by the courier is not in good condition and shows clear evidence of severe damage to the integrity of the package and its contents (package torn, opened, punctured, wet, etc.), mentions may be made in the courier's delivery document (called AWB) or a report of findings is drawn up, photographs are taken and receipt and payment for the package is refused;
10.4 Normal problems due to handling of packages that do not affect their contents in any way (dust, dirt on the package, slight bending of the package at the corners) are not considered clear evidence of damage. All complaints made after the package has been delivered by the courier and received are void;
10.5 Products delivered or invoiced incorrectly may be returned. If the invoice shows a different amount than that established by the purchase on the DanielH.ro website in the Shopping Cart, the customer must notify us immediately to resolve the situation. If the customer receives a package with other products than those ordered, he will inform DanielH.ro as soon as possible and will return the package without any financial obligation. The customer has no right to data or products that do not belong to him.
10.6 The consumer has the right to unilaterally terminate the distance contract, without penalty and without giving a reason, within 14 working days of receiving his product, with the exception of personalized products with the design suggested and sent by the customer, which cannot be returned according to the legal provisions and these Terms and Conditions. In such situations, the costs that may be borne by the consumer are the costs of returning the products, according to OG 130/2000 and the amendments to OUG 34/2014 for individuals who purchase products from websites using distance communication techniques, applying the definitions contained in OG 34/2014 art.16. The return must be made in the original packaging or in other new packaging in which all the documents sent are included and all the products that do not show signs of wear, damage, wear, have not been washed or impregnated with perfume or air fresheners and have all the original labels. Violation of any of the points mentioned above will result in the return being refused.
10.7 Products with a personalized design according to your preference, for example containing names, or other elements that make it difficult or impossible to sell the product, cannot be returned.
10.8 The customer is obliged to notify DanielH.ro of the intention to refuse and return the purchased products in writing via e-mail within 14 working days of receiving the package with the ordered product(s).
10.9 Any product that has manufacturing defects will be replaced with a new one, provided that DanielH.ro is notified within 14 working days of receiving the product. Return/delivery costs will be borne by DanielH.ro. If replacement is not necessary, the purchase price will be fully refunded.
- Refusal to accept return by DanielH.US
According to OG 34/2014 art. 16, DanielH.ro reserves the right to refuse the return of products if:
- Products are customized according to customer specifications
- The product no longer has its original complete packaging.
- The products show signs of use.
- by their nature they cannot be returned because they can degrade quickly or are extremely fragile and easily damaged
- Product return methods
12.1 At the company headquarters
Address: Str. Cetatii, No. 8B, Somcuta Mare, Maramureș County
Notification is required before coming to the office or before returning the products. This is done by calling the number 0749 525 450
12.2 By express courier – non-returnable parcel in which the account details are entered into which the money will be returned
- 13. Refund method
13.1 We will refund your money by bank transfer within 10 days of receiving the return package (for Courier returns) or cash (for product returns to the company headquarters);
13.2 In the event of product exchange, you must contact us in advance to provide us with information about the product you wish to exchange as well as the product you wish to exchange it with.
14) Product exchange method
14.1 At the company headquarters
Address: Str. Cetatii, No. 8B, Somcuta Mare, Maramureș County
Monday to Friday between 09:00 and 17:00. It is necessary to notify the office before coming. This can be done by calling the number 0749525450;
14.2 By Express Courier – non-returnable parcel (when the courier delivers the new product, you must return the one originally ordered).
14.3 The courier fees for exchanging products are 20 lei.
14.4 Customized products with a design suggested or sent by the customer cannot be returned. Being made according to the customer's requirements, they cannot be resold.
14.5 For products on SALE (purchased at a reduced price compared to the normal price), exchanging for a size other than the one purchased may incur additional costs, summing up the difference between the full price of the product and the price paid by the customer if the size desired for exchange is not also on SALE.
14.6 The return or exchange of products must be made within maximum 15 days from the moment of receipt of the order placed on our website. The products must be in the original packaging, have all labels, not be washed and not be damaged in any way. All fees regarding the return of the products, the refund as well as the resending of new products will be borne by the buyer;
14.7 Before exchanging a product you must inform us in writing about this by email to contact@danielh.ro